FAQs
ORDERING ONLINE
PROCESSING YOUR ORDER All orders received are normally processed within 1-3 business days. Any order received after 12noon will be classed as arriving the next day and will be processed the next business day. All orders placed Friday after 12noon, Saturday, and Sunday and/or on a Public Holiday will be processed in the next 1-3 business days. Please note we are located in Western Australia and some Public Holidays are not the same as the rest of Australia. We are not open for Saturday, Sunday, or Public Holidays.
If there are any supply/stock issues for your order you will be contacted via email and/or phone.
OVER-SIZE PRODUCTS - CAN THEY BE SHIPPED?
Products that are classed as over-sized and cannot be sent via Australia Post will be indicated in the Product Description.
For over-sized products, at time of check-out on our website, the option for Freight will be automatically set at "Shipping Quote". We do not offer Express for over-sized orders.
On receipt of your order, we will request a Quote from a Shipping/Courier Company. We will then contact you directly via email or phone with the Shipping/Courier Quote amount ($).
If the Quote amount ($) is agreeable, we will invoice the Purchaser separately for the Shipping/Courier amount ($). The invoice will be emailed to the purchaser. Alternatively, we can also take payment for the Shipping/Courier over the phone.
No Orders will be sent until the Shipping Cost is paid in full.
Please see Shipping (link at bottom of page) for further details.
CAN I COMBINE NORMAL SIZED PRODUCTS AND OVER-SIZED PRODUCTS?
For combined orders of both normal sized products and over-sized products, there will be an automatic calculation for an Australia Post parcel which is for the normal sized products only. The Purchaser will still be contacted regarding a separate Shipping/Courier cost for the over-sized product.
SHIPPING & DELIVERY
HOW LONG UNTIL I GET MY ORDER? Prices for shipping are automatically generated at check-out according to the delivery address. Delivery estimated dates indicated at Checkout are indicative only.
Australia Post advise to allow a normal delivery time within Australia of 5-10 business days for Standard Post and 3-5 business days for Express Post.
For over-size products, the Shipping/Courier Company do indicate estimated delivery times but these are subject to change and beyond our control.
Please see Shipping (link at bottom of page) for further details.
WARRANTY & RETURNS
WARRANTY All products are unconditionally guaranteed against faulty materials and workmanship only for the manufacturer's time period. Warranty does not cover abuse, neglect, improper care, loss or damage from incorrect usage. Use of weapons is detailed in Point No. 8 (below) of our Trading Terms & Conditions. Warranty claims will be repaired, replaced or credited at our discretion. Misused or improperly cared for products cannot and will not be accepted.
RETURNS Please choose your products carefully as returning goods can be a costly exercise. For all returns Warrior Australia must be contacted within 3 days of receipt of the Order. Returns outside of this time-frame will not be accepted. If products need to be returned or exchanged, please contact us (email warrior@warrioraustralia.com.au or phone 08 9258 9714 9am-3pmWST Monday-Friday) with the Order Number and Date. If you have simply changed your mind products should be unused in original undamaged packaging and returned via pre-paid freight to PO Box 401, Bentley WA 6982 with full details of the Order including Name, Date, and Order Number. Returns may be subject to a 15% restocking fee. Freight costs are non-refundable and any returned products are the sole responsibility and cost of the customer.
SECURITY & PRIVACY
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We respect the privacy of our Customers and at no time will we give out a Customer's details to a third party, unless we are authorised to do so.
Any further questions please contact us.